07879 770896 louise@addsup.co.uk

GDPR: Privacy Statement

This Notice outlines the data protection policies and procedures I have adopted, and to which I will abide, to ensure I am GDPR compliant. The purpose of this Notice and any other documents referred to in it, is to clearly list and identify the legal requirements, procedures and rights which must be established when I obtain, process, transfer and/or store your personal data. This Notice will assist you in understanding the obligations, responsibilities and rights which arise from the Data Protection Laws.

Everyone has rights with regard to the way in which their personal data is handled. In order to operate efficiently I need to collate and use information about the people with whom I work. This includes clients, and others with whom I communicate. I regard the lawful and correct treatment of personal information as integral to successful operation and to maintaining the confidence of the people I work and communicate with. To this end I fully endorse and adhere to the principles of the relevant Laws. I am registered as a Data Controller on the Register kept by the Information Commissioner’s Office.

In accordance with the GDPR anyone processing Personal Data must comply with the six principles of good practice. These provide that Personal Data must:

1. be processed fairly, lawfully and transparently;

2. only be used for the purpose for which it was collected;

3. be adequate, relevant and not excessive for the purpose for which it is being processed;

4. be accurate and kept up-to-date;

5. not be kept longer than necessary to fulfil the purpose of its collection; and

6. be kept secure and protected from unauthorised processing, loss, damage or destruction.

For Personal Data to be processed lawfully, the basis for the processing must be one of the legal grounds set out in the Enactments. These include, among other things, your written consent to the processing, or that the processing is necessary for the performance of our bookkeeping contract with you. In the event I collect Personal Data directly from you, this Notice should assist in informing you about:

1.1 The purpose or purposes for which I intend to process your Personal Data.

1.2 The types of third parties, if any, with which I may share or disclose your PersonalData.

1.3 The means with which you can limit our processing and disclosure of your Personal Data.If we receive Personal Data about you from other sources, I will provide you with this information as soon as possible thereafter. When sensitive personal data is being processed, additional conditions and securities must be in place to ensure protection. In the course of my business, I shall process the Personal Data I receive directly from you (for example, by you completing forms, sending me papers or from you corresponding with me by mail, phone, email or otherwise) and your Personal Data which I receive from any other source.

I shall only process your Personal Data in order to fulfil and/or enable me to satisfy the terms of my obligations and responsibilities in my role as your Bookkeeper or for any other specific purposes permitted by the Enactments. Should I deem it necessary to process your Personal Data for purposes outside and/or beyond the reasons for which it was originally collected, I will contact you first, to inform you of those purposes and my intent and may also apply for your consent.I will only collect and process your Personal Data as required to fulfil the specific purpose/s of my contract and agreements with you.

We shall ensure that all Personal Data held is accurate and up to date and will check the accuracy of any Personal Data at the point of collection and at regular intervals afterwards. If you become aware that any of your Personal Data is inaccurate, you are entitled to contact myself and request that your Personal Data is amended. I will take all reasonable steps to destroy or amend inaccurate or out-of-date data. We also maintain security procedures which include, but are not limited to:

6.4 Secure lockable filing cabinets, the key to which is kept in a key safe. The filing cabinet will be kept locked as it may hold Personal Data.

6.5 Methods of disposal: Paper documents containing Personal Data are shredded and digital storage devices shall be physically destroyed when they are no longer required.

6.6 Data Users shall be appropriately trained and supervised in accordance with this Notice which include requirements that computer monitors do not show confidential information to passers-by and that Data Users log off from or lock their PC/electronic device when it is left unattended.

6.7 Our computers have appropriate password security, boundary firewalls and effective anti-malware defenses. I routinely back-up electronic information to assist in restoring information in the event of disaster and my software is kept up-to-date with the latest security patches.

6.8 One or all of the following measures shall be applied to the personal data held; separating the personal data and/or anonymisation and/or the encoding of the data.

6.9 I will ensure that this Notice is kept updated in response to any amendments to the Law. I shall take appropriate security measures against unlawful and/or unauthorised processing of personal data, and against the accidental loss of, or damage to, your Personal Data. We shall only transfer your Personal Data to a Data Processor (a Data User outside our business) if the Processor agrees to comply with our procedures and policies, or if the Processor puts in place security measures to protect Personal Data, which I consider adequate and are in accordance with the Enactments.I will not keep Personal Data longer than is necessary for the purpose or purposes for which it was collected. Once Personal Data is no longer required, I will take all reasonable steps to destroy and erase it.My contracted personnel are bound to my privacy policies, procedures and technologies which maintain the security of all your Personal Data from the point of collection to the point of destruction. I maintain data security by protecting the confidentiality, integrity and availability of your Personal Data, and when I do so we abide by the following definitions:

6.1 Confidentiality: I ensure that the only people authorised to use your personal data can access it.

6.2 Integrity: I will make certain that your Personal Data is accurate and suitable for the purpose for which it is processed.

6.3 Availability: I have established procedures which mean only my authorised Data Users should be able to access your Personal Data if it is required for authorised purposes within the terms of their contract.I shall only transfer any Personal Data I hold to a country outside the European Economic Area (“EEA”), if one of the following conditions applies:

1.  The country to which your Personal Data shall be transferred ensures an adequate level of protection and can ensure your legal rights and freedoms.

2.   You have given your consent that your Personal Data is transferred.

3.  The transfer is necessary for one of the reasons set out in the Enactments, including the performance of a contract between you and us, or to protect yourvital interests.

4.  The transfer is legally required on important public interest grounds or for the establishment, exercise or defence of legal claims.

5.  The transfer is authorised by the ICO and we have received evidence of adequate safeguards being in place regarding the protection of your privacy,your fundamental rights and freedoms, and which allow your rights to be exercised.I will only collect and process your Personal Data to the extent that it is needed to fulfil our operational and contractual needs or to comply with any legal requirements. I shall access and use your Personal Data in accordance with your instructions and as is reasonably necessary:

1.  To fulfill our contractual obligations and responsibilities to you;

2.  To provide, maintain and improve our bookkeeping services;

3.  If I intend to use your personal data for the advertising and marketing of our services and/or the services of our affiliates. I shall seek your separate express consent and you are entitled to opt out of these services at any time;

4.  to respond to your requests, queries and problems;

5.  to inform you about any changes to my services and related notices, such as security and fraud notices.There are times when I may need to share your Personal Data. This section discusses how and when I might share your Data. In the course of fulfilling my role as your bookkeeper it will be necessary for me to disclose your Personal Data in certain situations:

• In my role as your bookkeeper we may need to share your Personal Data with certain bodies to fulfill our contract with you such as your suppliers, contractors and sub-contractors, HMRC, ICB and other governmental, regulatory bodies.

• I use the following software providers to process electronic data, including personal data: Sage, Quickbooks Online, Xero, Moneysoft, TaxFiler and the HMRC Agent platform. These providers state that they are GDPR compliant and/or applies equivalent/adequate safeguards.

• I use Dropbox to process, store and share documents with clients, which may contain your personal data. Dropbox states that they will be GDPR compliant and are applying adequate safeguards for your data. Details of which can be found athttps://aem.dropbox.com/cms/content/dam/dropbox/www/en- us/security/dropbox_gdpr_compliance_journey.pdf

• There may also be situations in which it is necessary for me to disclose your Personal Data to other third parties, which include but are not limited to: DebtCollection Agencies and Workplace Pension Providers.

• If I am under a duty to disclose or share your Personal Data in order to comply with any legal obligation, lawful requests, court orders and legal process.

• To enforce or apply any contract or other agreement with you.

• To protect my rights, property, or safety, members, or others, in the course of investigating and preventing money laundering and fraud.I will process and manage all your Personal Data in line with your rights; in particular your rights to:

• Request access to any data I hold about you;

• Prevent the processing of your Personal Data for direct-marketing purposes, if so instructed;

• Ask to have inaccurate Personal Data amended;

• Be forgotten, and have all relevant Personal Data erased (subject to our overriding legal obligations);

• prevent processing which is likely to cause damage or distress to you or anyone else;

• request certain restrictions on the processing of your Personal Data;

• receive a copy of your Personal Data and/or request a transfer of your Personal Data to another Data Controller;

• not be subject to automated decision making;

• be notified of a data security breach which affects your rights and freedoms, without undue delay;

• If you have provided your express consent that your Personal Data may be processed for marketing and advertising purposes, you are entitled to withdraw that consent. Such a withdrawal will not affect any processing of the data completed before consent was withdrawn; and

• to make certain requests to us concerning how your Personal Data is managed.You are entitled to request access to your Personal Data unless providing a copy would adversely affect the rights and freedoms of others.

You can also request information about the different categories and purposes of data processing; recipients or categories of recipients who receive your Personal Data, details on how long your Personal Data is stored for, information on your Personal Data’s source and whether the Data Controller uses automated decision-making. You also have “Data Portability” rights which includes the right to request a copy of your Personal Data be sent to you or transmitted to another Data Controller

You are entitled to request I correct or complete your inaccurate or incomplete Personal Data without undue delay and I will update the information and erase or correct any inaccuracies as required

You can exercise your “right to be forgotten” and can request I erase your Personal Data. Once receiving a request I must erase the Personal Data without delay, unless an exception applies that permits myself to continue processing your data. Details of such exceptions are contained in the Enactments and include situations where I might need to retain the information to carry out my official duties and/or comply with legal obligations and/or for the establishment of exercising or defending legal claims, or it is in the public interest to retain your Personal Data.

You may request restrictions be applied to the processing of your Personal Data for some specific reasons such as you contest the accuracy of the data, the processing is unlawful or if I no longer need to process your Personal Data. You can also request restrictions be applied if the processing is being done for public interest or third party reasons. If such a request is received I can continue to store your Personal Data, but may only process it under certain circumstances, such as: you give consent for myself to continue processing your data, I need to establish, exercise, or defend legal claims or I need to protect the rights of another individual or legal entity or for important public interest reasons.

You may also object to your Personal Data being processed under certain circumstances, including for direct marketing purposes and profiling related to direct marketing. If I receive such an objection I will stop processing your Personal Data unless I can show a compelling legitimate ground for processing your Personal Data which overrides your interests and the basis of your request.

When receiving telephone enquiries, in which Personal Data is requested I will only verbally disclose Personal Data held on our systems if I can confirm the caller’s identity so as to ensure that the data is only given to a person who is entitled to receive it. I may suggest that a caller put their request in writing to assist in establishing the caller’s identity, and to enable me to clearly record the nature of the request and to assist in further identity checks. If I have reasonable doubts about the identity of the person making the request, I may request additional information to confirm the caller’s identity.

When responding to written requests, Personal Data will only be disclosed if I can confirm the identity of the sender and/or sufficient supporting evidence is provided by the sender establishing their identity.

Upon receiving a request from you concerning your Personal Data, I will respond within one month of receiving the request by email (unless you request a response in an alternative format).

If I am unable to immediately comply with your request I will inform you within my response stating whether I need to extend our response time (for up to a maximum of two months), along with an explanation for the delay.

If I do not take any action within one month after receiving your request, you are entitled to request an explanation from myself as to why no action was taken and you may make a complaint to the ICO: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF (Tel: 0303 123 1113) (email. casework@ico.org.uk) When responding to Personal Data requests I will provide the information upon your payment of an administrative fixed fee of £10. Once the GDPR comes into force, I will not be entitled to charge for the provision of your personal data, unless the requests are manifestly unfounded or excessive, particularly if it is repetitive in which case I may refuse to act on the request, or apply further fees to cover the associated administrative costs.

If you feel that your questions or concerns regarding your Personal Data have not been dealt with adequately or that your request has not been fulfilled, you can use my complaints procedure, by emailing myself at Louise@addsup.co.uk

If, at the conclusion of our complaints procedure you do not feel that we have adequately dealt with your complaint you may make a complaint directly to ICO: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF (Tel: 0303 123 1113) (email. casework@ico.org.uk).

I keep my privacy policy under regular review and reserve the right to amend and update the policy as required. Where appropriate, I will notify you of those changes by mail, email and/or by placing an updated version of the policy on my website.

Licensed and regulated by the Institute of Certified Bookkeepers (ICB).Practice Number:18586

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